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The instructions on this page is specific to the NetGear 10 Gigabit uplink switches only.

When enabled, the Broadcast Storm Control feature on NETGEAR 10Gb uplink switches may interfere with the synchronization mechanism used by OptiTrack Ethernet cameras. For proper system operations, the Strom Control features must be disabled for all of the ports used in this aggregator switch. For the network switches that are sold by OptiTrack, this setting gets configured before shipment.

This was reported to be an issue for the following models, but it may need to be changed on other Netgear models also:

NETGEAR ProSafe GSM7228S

Steps

Step 1. Access the IPv4 settings on the network card that the camera network is connected to.

On windows, open the Network and Sharing Center and access Change adaptor settings.
Right-click on the adapter that the network switch is connected to and access its properties.
Among the list of items, select the Internet Protocol Version 4 (TCP/IPv4) and access its properties by clicking the Properties button.

Step 2. Make a note of the IP address settings for the network card connected to the switch.

Step 3. Change the IP address of the network card connected to the switch to 169.254.100.200. As shown below.

Step 4. Open windows explorer, and access 169.254.100.100

Step 5. Log into the switch with Username 'admin', and leave Password blank. Try "password" if leaving it blank doesn't work.

Step 6. Navigate to Security->Traffic Control->Storm Control->Storm Control Global Configuration

Step 7. Ensure that all storm control options are disabled

Step 8. Navigate to Maintenance->Save Config->Save Configuration

Step 9. Check the 'Save Configuration' check box

NETGEAR 10Gb Uplink Switches: Disabling the Broadcast Storm Control

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